ITIL®4 Foundation Official Course شرح بالعربي

نظرة عامة على كورس
ITIL V4 Foundation
باللغة العربية
مكتبة البنية التحتية لتكنولوجيا المعلومات هي النهج الأكثر قبولًا على نطاق واسع في أنظمة ادارة خدمات تكنولوجيا المعلومات في العالم.
الإصدار الرابع هو الإصدار الأحدث وستركز دورة التدريبية والشهادة على السيناريوهات سريعة الخطى والمعقدة وتوفر معرفة مفصلة حول إدارة تكنولوجيا المعلومات بالشكل الحديث. سيركز الكورس أيضًا على تشكيل نموذج تشغيل رقمي شامل، يغطي التسليم الكامل (والحفاظ على) المنتجات والخدمات التي تدعم التكنولوجيا.


من يجب أن يحضر هذا الكورس ؟
متخصصو تكنولوجيا المعلومات
مدراء تكنولوجيا المعلومات
مدراء مشاريع تكنولوجيا المعلومات
محللو النظام
مسؤولي النظام
مديرو الأمن السيبرانى
مدير عمليات تكنولوجيا المعلومات
مسؤولي قاعدة البيانات
محللو الأعمال


ITIL V4 FOUNDATION COURSE OVERVIEW

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL v4 is the latest version and the ITIL V4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing information technology in the modern service economy. The ITIL 4 will also focus on the formation of an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services.

Who should do ITIL V4 training?
IT professionals tasked with service improvement initiatives
Architects
IT Managers
IT Project Managers
IT Service Delivery Managers
System Analysts
System Administrators
Security Managers
IT Operations Manager
Database Administrators
Business Partners
Business Analysts
What will you learn from ITIL V4 training?
Introduction to ITIL v4
Service Management: Key Concepts
The Guiding Principles
The Four Dimensions of Service Management
Service Value System
Continual Improvement
Overview of ITIL Practices
Course Syllabus
Module 1: Course Introduction
Course Overview
Course Learning Objectives
Course Structure
Introduction to IT Service Management in the Modern World
Structure and Benefits of ITIL 4
Exam Details

Module 2: Service Management: Key Concepts

Service Value System
The Four Dimensions of Service Management
Value and Value Co-Creation
Value: Services, Products, and Resources
Service Relationships
Value: Outcomes, Costs and Risks
Value Streams and Processes
External Factors and the Pestle Model

Module 3: The Guiding Principles
Identifying Guiding Principles
The Seven Guiding Principles
Applying the Guiding Principles

Module 4: Continual Improvement

Governance
Service Value System ( inside the value chain)
Introduction to Continual Improvement
The Continual Improvement Model
Relationship between Continual Improvement and Guiding Principles

Module 5: Overview of Key ITIL Practices
Purpose of ITIL Practices
The Continual Improvement Practice
The Change Control Practice
The Incident Management Practice
The Problem Management Practice
The Service Request Management Practice
The Service Desk Practice
The Service Level Management Practice

Module 6: Overview of OITIL Practices
Relationship Management
Information Security Management
Supplier Management
Service Configuration Management
IT Asset Management
Monitoring and Event Management
Release Management
Deployment Management

Module 7: Case Study

Case Study: Warehouse WiFi Issue