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شرح Good customer relations - 38 - English at Work shows you how to keep your customers happy

دورة كورس English at Work

Looking for a job? English at Work is the series for you

How to prepare for an interview - 01 - English at Work has the answers

Answering interview questions - 02 - English at Work helps.

Making suggestions is easy - 03 - English at Work shows you how

Introduce yourself and make some friends - 04 - English at Work

Make polite requests - 05 - English at Work would like you to watch

How to offer help - 06 - English at Work is here to help

Saying you're sorry - 07 - English at Work shows you how to apologise

Saying you're sorry - 07 - English at Work shows you how to apologise

Saying 'well done!' - 08 - English at Work tells you how to give praise

Checking information - 09 - English at Work checks that things are correct

Disagreeing - 10 - English at Work gives you the language to disagree

Working long hours? – 11 – English at Work gives you the language

Opening a presentation – 12 – English at Work helps you start the right way

Making a pitch – 13 – English at Work gets your pitch perfect

Giving feedback – 14 – English at Work shows you how

Talking on the phone – 15 – English at Work has the top tips for you

Politely refusing something – 16 – English at Work helps you make polite refusals

Placing an order – 17 – English at Work makes placing your order easy

Writing an email – 18 – English at Work has the words for perfect emails

Explaining a misunderstanding – 19 – English at Work helps you explain a mix-up

Setting an agenda – 20 – English at Work sets the meeting agenda

Asking for help – 21 – English at Work gets you the help you need

Making polite requests – 22 – English at Work asks what you want politely

Health and safety – 23 – English at Work has the phrases for you

Language for emergencies – 24 – English at Work gets you out of danger

Booking a hotel room – 25 – English at work reserves your room

Complaining – 26 – English at Work tells you how to complain

Delivering bad news – 27 – English at Work gives you the bad news

Keeping things professional – 28 – English at Work gives you the phrases

Making a cold call - 29 - Need to make a call? English at Work shows you how

Negotiating - 30 - English at Work negotiates the best deal

Project management - 31 - Need to manage a project? English at Work gives you the language

Negotiating a deal - 32 - English at Work helps you get the best deal

Booking a flight - 33 - English at Work gets you travelling!

Clinching the deal - 34 - English at Work has the language for when you need to finish a deal

Briefing the manager - 35 - English at Work helps you tell your boss important news

Working with someone new? - 36 - English at Work helps you get on with new people at work

Dealing with difficult staff - 37 - English at Work helps you work with others

Good customer relations - 38 - English at Work shows you how to keep your customers happy

Staff discipline - 39 - English at Work helps get the punishment right

Having an appraisal? - 40 - English at Work helps you think about your work

Health and safety - 41 - English at Work keeps you safe

Business proposals - 42 - English at Work helps you make the perfect proposal

Doing customer research - 43 - English at Work has the phrases for you

Dealing with IT support - 44 - English at Work deals with your computer crisis!

The 'elevator pitch' - 45 - English at Work helps you pitch your ideas

Being in charge - 46 - English at Work helps you be the boss

Clearing up confusion - 47 - English at Work keeps things clear!

Networking - 48 - English at Work gets you the contacts

Accepting an award - 49 - English at Work gets your speech word perfect

Making someone redundant - 50 - English at work has to give someone the sack

Conveying your ideas - 51 - English at Work helps you present your thoughts

Telling someone what to do - 52 - English at Work shows you the ropes

Taking telephone messages - 53 - English at Work helps you note it down

Justifying your position - 54 - English at Work helps you explain your reasons

Telling someone what to do - 55 - English at Work shows you the ropes

Setting priorities - 56 - English at Work gets you organised

Booking a venue - 57 - English at Work books the room

Get it done quickly - 58 - English at Work gets you on track