وظيفة Telecom Customer Support Agent

Telecom Customer Support Agent Webhelp New Cairo, Cairo

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تفاصيل الوظيفة

Analyze the customer's demands and expectations and meet them according to their needs and situation.
Handle the customer's demands and complaints according to company rules.
Direct the customer towards appropriate services if necessary.
Ensure the follow-up of contacts and customer.

متطلبات الوظيفة

Proven customer support experience in a telecom company
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
university diploma

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دورات مفيدة للمجال

منهج ثانوي ازهري

Webhelp is a global BPO provider, founded in 2000 headquartered in Paris, specialising in technical consultancy, software solutions, business process management and customer experience across a range of digital, social and traditional voice channels, data

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