وظيفة Technical Customer Support Advisor

Technical Customer Support Advisor Webhelp New Cairo, Cairo

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تفاصيل الوظيفة

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives

متطلبات الوظيفة

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma

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دورات مفيدة للمجال

دورات الصحة والرياضة

Webhelp is a global BPO provider, founded in 2000 headquartered in Paris, specialising in technical consultancy, software solutions, business process management and customer experience across a range of digital, social and traditional voice channels, data

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