وظيفة Production Technical Sheet and Samples Technician

Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on products or services
Record events and problems and their resolution in Help desk ticketing system
Follow-up and update customer status and information
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices, and other technical products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
Ability to work independently with little or no supervision
Excellent customer service skills
Ability to continually learn new product service techniques
Ability to communicate both verbally and in writing with business professionals
Working knowledge of Microsoft Word and Excel

Ability to work independently and manage multiple tasks simultaneously
Attention to detail and accuracy in work
Flexibility and adaptability in a fast-paced work environment
Strong customer service skills
Creative thinking and innovation in product development
Minimum of Bachelor's degree in Engineering or related field
At least 2 years of experience in product development or testing
Proficient in using product design and testing software
Strong analytical and problem-solving skills
Excellent communication and teamwork abilities

Co-founded by Faisal Al Rasheed and his family in the early 80s, Al Nasser, the leading Kuwaiti Sports and high street fashion retailer has enjoyed a massive expansion since its start, becoming ultimately one of the most renowned value for money fashion d

عرض المزيد