وظيفة Customer Service Specialist

Customer Service Specialist EL KHETA San Stefano, Alexandria

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تفاصيل الوظيفة

Manage large number of customers calls in addition to messages and comments on company’s different social media platforms
Take the extra mile to engage customers and help generate sales leads
Identify and assess customers’ needs to achieve highest level of customer satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide customers with accurate, valid and complete information by using the right methods/tools.
Handle customer complaints and provide appropriate solutions and alternatives in a timely manner.
Communicating customers complaints to the right department and following up to ensure resolution.
Keep records of customer interactions, complaints and surveys.
Follow communication procedures, guidelines and policies.

متطلبات الوظيفة

Males only.
Bachelor's degree holder.
Strong communication skills.
Flexibility.
Integrity.
Ability to communicate with the teenagers category.
Problem solving.
Good with google products (sheets, calendar, etc.)

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دورات مفيدة للمجال

دورات في الادارة و التجارة

we are a fast growing Edtech founded in 2017 we help students study their lessons online without the need of private tutors as we have produced hundreds of educational videos that gained millions of views. We give students the full educational experienc

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