* Handling inbound and outbound calls in English with professionalism and courtesy.
* Addressing customer inquiries, providing information, and resolving issues promptly.
* Adhering to call scripts and company guidelines for effective communication.
* Documenting accurate and detailed information from customer interactions.
* Collaborating with team members to address complex customer concerns.
* Ensuring customer satisfaction by delivering exceptional service.
* Keeping abreast of product knowledge to provide accurate information to customers.
* Following call center policies and procedures to maintain quality service standards.
* Utilizing call center technology and software for effective call management.
* Fluent in English is a must
* Proven experience in customer service or a related field.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and attention to detail.
* Proficient in using customer service software and Microsoft Office Suite
